Refund policy

Returns
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

ePlant will make a reasonable effort to accept returns of hardware outside of the 90 day return window.  Please contact us to request a return outside of the 90 day window and we will review your request.

To be eligible for a return, your item must be possible for ePlant to return the product to inventory.

For TreeTags this means no damage to the device.  This includes but is not limited to the solar panel, waterproof coating, and dendrometer plunger.  ePlant will be the final arbiter of whether the TreeTag can be returned to inventory.

For gateway products in addition to no damage to the gateway, and the original packaging and documentation must be included in the return.  ePlant will be the final arbiter of whether a gateway product can be returned to inventory.

To start a return, you can contact us at support@eplant.bio. Please note that returns will need to be sent to the following address: 303 Potrero Street, 42-201, Santa Cruz CA 95060.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@eplant.bio.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@eplant.bio.